Enchanted Grow Return and Refund Policy (Contact Us)

At Enchanted Grow, we prioritize customer satisfaction and the health of our plants. Our return and refund policy is designed to ensure you receive the highest quality products and the best possible shopping experience.

Dead on Arrival (DOA) Protection

We offer DOA protection on all items. If your item arrives dead or significantly damaged, you are eligible for a full refund or replacement.

Eligibility for DOA Protection:

1. Contact us within 24 hours of receiving your order.
2. Provide a photo of the damaged or dead item.
3. Send your request to our customer service at enchantedgrow@gmail.com with your order number and the photos attached.
4. ALL CLAIMS MUST INCLUDE PHOTOS OF THE PRODUCT IN ITS ORIGINAL PACKAGING

General Return and Refund Policy

• Returns: If you have any issues with your order, please contact us, and we will work to resolve the issue promptly.
• Refunds: If an item is confirmed DOA, we will process your refund within 3 business days. The refund will be credited back to the original payment method or store credit will be given. 

How to Submit a DOA Claim

1. Email Us: Contact our customer service at enchantedgrow@gmail.com within 24 hours of delivery.
2. Attach Photos: Include clear photos of the dead or damaged item.
3. Provide Details: Include your order number and a brief description of the issue.

Conditions for Refund and Replacement

• Claims must be submitted within the specified timeframe.
• Photos must clearly show the condition of the item.
• The original packaging should be retained until the claim is resolved.

Contact Us

If you have any questions or need further assistance, please contact our customer support team at enchantedgrow@gmail.com.

Thank you for shopping with Enchanted Grow!

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