FAQs & Policies

1. What types of plants does Enchanted Grow sell?

Enchanted Grow specializes in selling unique and fascinating plant species, including carnivorous plants like the 2" Drosera Spatulata 'sundew' and the 2" potted Butterwort. We also offer vibrant Nesaea Pedicellata (Golden) Bunch Live Aquarium Plants, perfect for creating a tropical environment in your freshwater aquarium.

2. How do these plants help control pests?

Our carnivorous plants, such as the Drosera Spatulata 'sundew' and Butterwort, provide a natural and effective way to control pests in your home or garden. These plants attract and trap insects, helping to reduce pest populations without the need for harmful chemicals.

3. Do you offer any promotions or discounts?

Yes! Please add your email to our marketing email list to receive information on promotions we run on certain occasions. 

4. What is your return policy?

We have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please contact us at enchantedgrow.com to initiate a return.

5. What should I do if my order arrives damaged or defective?

If your order arrives damaged or defective, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right.

6. Can I return perishable or custom items?

No, certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants) and custom products (such as special orders or personalized items). Please contact us if you have any questions or concerns about your specific item.

7. How long does it take to receive a refund?

Once we've received and inspected your return, we will notify you if the refund is approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

8. Do you guarantee live arrival on all orders?

Yes, we guarantee live arrival on all orders. If you aren't satisfied in any way, please reach out to us within 24 hours after receiving your product.

9. How can I contact Enchanted Grow?

You can contact us by email at enchantedgrow.com.